At Citadel, we take the service we provide you as seriously as the service you provide to your clients. Our staff has extensive experience in distribution, service, accounting and online web applications; as well as implementing and deploying applications.
At Citadel, it means more than just fixing a problem. It must be an attitude that permeates the entire organization. When a service call comes in, a sufficiently skilled technician must be on-site within the prescribed time and with the appropriate parts. When a customer calls in an order or walks in off the street, you must anticipate the demand and have the stock available. When a product is returned for repair, you must give your clients accurate estimates on when it will be ready for pick up and what the cost will be. And when a client's expectations are not going to be met, you need to know about it before they call with a complaint.